At Cozy Corner Shop, we’re committed to making your furniture shopping experience as comfortable and worry-free as possible. Below you’ll find all the details about our shipping options and our straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping ($12.95):
- Shipped via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Available for all orders
Free Shipping:
- Shipped via EMS
- Delivery within 15-25 business days after shipment
- Available for orders over $50
Note: We ship globally except to Asia and select remote areas. Delivery times may vary slightly depending on your location.
Returns & Exchanges
We want you to love your Cozy Corner furniture as much as we do. If you’re not completely satisfied, we offer a simple returns and exchanges process.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition: Items must be unused, in original condition with all packaging and documentation
- Proof of purchase: Required for all returns
Non-Returnable Items
Due to their nature, we cannot accept returns for:
- Custom or made-to-order furniture pieces
- Items marked as “final sale”
- Products that have been assembled, used, or damaged after delivery
How to Return an Item
- Contact us: Email [email protected] within 15 days of receiving your order with your order number and return details
- Wait for approval: Our team will review your request and send instructions within 2 business days
- Package your item: Carefully repackage using all original materials
- Ship your return: We’ll provide a prepaid return label (cost deducted from refund). For exchanges, customer pays return shipping
- Wait for processing: We’ll process your refund or exchange within 5 business days of receiving your return
Refund Information
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 5 business days after we receive your return
- Credit card refunds typically appear within 5-10 business days (depending on your bank)
- PayPal refunds typically appear within 24 hours
- Original shipping fees are non-refundable
Exchange Information
- We’ll ship your replacement once we receive your return
- Exchange items subject to availability
- Price differences will be adjusted (you’ll pay more or receive a refund for less)
- We cover shipping costs for the replacement item
Damaged or Defective Items
If you receive a damaged item:
- Contact us immediately at [email protected]
- Include photos of the damage and packaging
- We’ll arrange a replacement or refund at no additional cost
Return Request Template
Use this template when emailing us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Cozy Corner Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify item if exchanging)]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at:
- Email: [email protected]
- Mail: Cozy Corner Shop, 3101 Biddie Lane, LAWRENCE, US 68957
We appreciate your trust in Cozy Corner Shop for your home furnishing needs!