At Cozy Corner Shop, we want you to be completely satisfied with your furniture purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Item must be in its original condition, unused, and in the original packaging
  • All parts, accessories, and documentation must be included
  • Proof of purchase is required

Non-Returnable Items

Due to the nature of these products, we cannot accept returns for:

  • Custom or made-to-order furniture pieces
  • Items marked as “final sale”
  • Products that have been assembled, used, or damaged after delivery

How to Initiate a Return or Exchange

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you instructions within 2 business days.
  3. Package your item – Once approved, carefully repackage the item in its original packaging with all included materials.
  4. Ship your return – You’ll receive a prepaid shipping label for returns (customer is responsible for return shipping costs for exchanges).
  5. Wait for processing – Once we receive your return, we’ll process your refund or exchange within 5 business days.

Return Shipping Information

For returns:

  • We provide a prepaid return shipping label (cost will be deducted from your refund)
  • Original shipping fees are non-refundable

For exchanges:

  • Customer is responsible for return shipping costs
  • We cover the shipping cost for sending the replacement item

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days, depending on your bank
  • PayPal refunds typically appear within 24 hours

Exchange Information

If you need to exchange an item:

  • We’ll ship your replacement item once we receive your return
  • Exchange items are subject to availability
  • If the item you want is more expensive, you’ll need to pay the difference
  • If the item is less expensive, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cozy Corner Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[Refund/Exchange for (specify item if exchanging)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Questions?

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team at [email protected] or by mail at:

Cozy Corner Shop
3101 Biddie Lane
LAWRENCE, US 68957

Note: This policy is part of our Privacy Policy and applies to all orders shipped globally (excluding Asia and select remote areas).