FAQ

We specialize in cozy, thoughtfully designed home furnishings that blend comfort with timeless style. Our collections focus on essential living spaces including dining rooms, bedrooms, and living areas with pieces like dining chairs, beds, bookcases, and media consoles that create warm, inviting environments.

Most of our furniture arrives ready-to-assemble with clear instructions and all necessary hardware included. Some smaller items like bar stools or ottomans may ship fully assembled. Product descriptions specify assembly requirements for each item.

Our website displays products in realistic room settings, and we provide detailed dimensions and material descriptions. For additional assistance, our customer care team can help you coordinate pieces via email at [email protected].

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Order modifications or cancellations must be requested within 2 hours of placement by contacting [email protected]. After this window, your order enters our processing system and cannot be altered as we begin preparing your items for shipment.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and receive exclusive offers. Account creation is quick and only requires basic information.

We offer two convenient shipping methods:

Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 business days after dispatch
Free Shipping (orders over $50): Via EMS, arriving 15-25 business days after dispatch

Yes! We proudly ship worldwide except to Asia and select remote areas. International orders receive the same careful packaging with delivery times varying slightly by destination. Duties and taxes may apply depending on your country’s regulations.

You’ll receive a confirmation email with tracking information once your order leaves our warehouse. This typically occurs within 1-2 business days after ordering as we conduct quality checks and protective packaging.

We accept returns within 15 days of delivery for unused items in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or defective. Refunds are processed to the original payment method once we receive and inspect the returned item.

While rare due to our protective packaging, if damage occurs please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and handle all return logistics.

Exchanges are handled as a return and new purchase. Simply return the original item following our return policy, then place a new order for your preferred item. This ensures you receive any current promotions on your new selection.

Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).

Our operations are based at 3101 Biddie Lane, LAWRENCE, US 68957, but we serve customers globally (excluding Asia and select remote areas) through our online store at cozylivingroom.com.

While we don’t currently offer formal design services, our customer care team can provide guidance on product coordination and space planning based on your room dimensions and style preferences.